Your satisfaction is our number one priority. If you are not 100% satisfied with your purchase, just return the seat cover within 30 days of shipment for a replacement or refund.
Return Period
- Items can be returned within 30 days of receiving the shipment.
- All returned items require a Returned Goods Authorization number (RGA). See Return Procedures and Policies below for more details.
Return Procedure
- Before returning any item please call 1-800- 846-8621 or email support@caltrend.com to receive instructions and a Returned Goods Authorization (RGA) number.
- No returns will be accepted without an RGA number. Please have your PACKING LIST number and full contact information available, along with the reason for your return.
- Merchandise must be in new, unused and resalable condition. Items must be shipped back in the original packaging and contain all seat covers pieces.
- All returns must be shipped back in the original carton with the RGA number clearly marked on the outside of the box. Once the shipment is made, please email or call us with the tracking number.
- Seat covers returned without prior approval will not be accepted.
- We do not reimburse for any installation, removal, labor or any other incidental charges.
Return Policies
-
Refund Time
Refunds will be credited within 7-14 days after we receive and inspected the seat covers.
-
Restocking Fees
A 15% restocking fee (except where noted) will apply for returns that are not the result of manufacturing error or a defective product.
Cancellations/Refused Delivery
- You may cancel your order free of charge at any time before it ships.
- If you cancel an order after it ships or refuse delivery (except for deliveries refused due tomshipping damage), it will be treated as a return and will be subject to restocking fees.
Warranty
CalTrend Custom Seat Covers come with a 2-year manufacturer’s warranty on workmanship and defects in the material of your seat covers. CalTrend additionally guarantees the fit and quality of all custom seat covers. We will replace or offer a return on any concerns due to material defect or verified fitment issue.